Terms And Conditions - Mordecor

Terms And Conditions

Terms & Conditions

Terms & conditions are subject to change, for the latest version on these conditions please see it online on our website www.mordecor.in. Terms & Conditions for orders placed by telephone, E-mail or via the Mor Decor website. By placing an order you are accepting Mor Decor Terms & Conditions as listed below.

Price

 Product price include taxes. Upholstery item price includes the standard fabric. To get more options in fabric from Mor Decor collection you need to contact Mor Decor for price enquiry and other details. Mor Decor reserves the right, without prior notice to discontinue products o change specifications and prices on products.

Packaging

Packaging is included in the price. If custom packing ( Wooden Packaging ) is required, customer should instruct when placing the order and it will be charged accordingly.

Shipping

The prices are EX WORKS, do not include transportation values and fees. Shipping costs are available upon request.

Adjudication & Payment Terms in case of Customize products

A mail will be sent by the customer as a form of approval. A 50% deposit minimum is required to start the production of customer’s order and balance 50% payment will be done 2 days before the dispatch of products. We will send you the High Resolution Images of the products to get your confirmation for dispatch. Once we receive the payment we will dispatch your order from our end.

Payment must be made by account transfer and a confirmation (receipt) of the transfer must be sent by email at info@mordecor.in.

All pieces are the property of Mor Decor until payment in full is received. Mor Decor reserves the right to defer the dispatch date until the balance of the order is received.

Damage Claim

 In transportation of the product at your place, if any product gets damaged so the product will be rectified by our expert team at your place only.

In case, if customer receives any product with manufacturing defect or broken, he/she should immediately notify our transportation team while they are still within your premises, once they leave and you have accepted the item/s; they are considered sold.

Order Cancellation    

Mor Decor doesn’t accept cancellation of products after 2 days of order receiving. You can cancel your order within 2 days after placing your order, revoking amount of 15% will be deducted from the order value and balance payment will be done by bank transfer.

Contract/Hospitality Order

Mor Decor can also customize new products to meet the contract specifications. These orders will require special pricing based on quantity and features. Please contact Mor Decor for contract quotes.

Product

Each Mor Decor Furniture is hand crafted. While every effort is made to maintain uniformity, slight variations may occur. Mor Decor is free to committing any design improvement without notification. Images on catalog or website may vary from the final product. The brand works everyday to enhance the quality of its products aesthetically, usability and reliability. Mor Decor reserves the right, without prior notice, to discontinue products or change specifications on products. For custom requirements every case will be assessed individually by Mor Decor design team. If a custom drawing is required there will be a fee applied to the service.

Custom Order

For every custom orders, customer should always ask for the advice from product specialist brand ambassador to confirm viability of materials, finishes, dimensions and prices. Mor Decor will not be responsible for customer’s choices that at the end does not work well.

Handmade Furniture

All products can have up to 1inch variation due to the manual nature of Mor Decor production processes. Mor Decor will not accept custom dimensions requests with less than 10cm difference from the standard product or claims regarding dimensions variations under 1 inch. All fabrics from Mor Decor collection may vary in color and may be discontinued without prior notice.

Wood, Metal and Stone

Many wood and metal finishes are applied by hand and may vary in color, tone and character. While we as a Manufacturer will make every effort to match a finish or texture, no guarantee can be made of an exact match.

Variations in color and veining are inherent in stone and wood and considered to be part of the natural beauty. Furniture is handmade and therefore is subject to slight variations. Due to this, products may vary from images seen online.

Product Appearance

Mor Decor makes reasonable efforts to accurately display the attributes of products, including the applicable colors. However the actual colors and textures that may be seen will depend on used computer system and Mor Decor cannot guarantee that customer computer will accurately display such colors and textures.

Warranty

Mor Decor provides 36 months offsite warranty to the metal part of the furniture and structure of furniture, which includes fading, oxidization of paint. However this warranty doesn’t cover less than 5% damage of the metal. Kindly note, there is NO wear and tear warranty on fabric / leatherette, foam and cushions, as it totally depends on usage of products.

Customization

In case of any customization in respect of fabric color, metal finish, metal color, sizes, etc, Mor Decor will charge 20% extra of the total amount of the product.