We are committed to ensuring your satisfaction with any product you have ordered from us. Products are manufactured upon the receipt of the order and deposit. Cancellations will not be accepted after 2 working days from the order issue date. A 40% revoking fee will be applied to any cancellations received after the order issue date.
Product damaged or defective:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you must notwithstanding your warranty rights, immediately contact us at 011-40367899, and refuse to accept the delivery. Hidden defects must again not withstanding any warranty rights be reported to us immediately on detection. While transportation, furniture may get small scratches which will be touched up on site at the time of delivery.
- Please do not accept delivery of any item if you notice any apparent damage or deep damage. Please contact customer care if you open the packaging and discover that the item is damaged.
- Products damaged while being used do not qualify for a refund or replacement.
- If the product was not received in good condition we may repair/replace the product under warranty terms, however in case we are unable to replace the damaged/defective product we may initiate other or offer alternate product with mutual consent on returning old product. Replacement of product may depend upon the availability of the product.
Note: Products that have been assembled and/or installed cannot be returned or replaced, in case any manufacturing defect, the product will be repaired under normal warranty terms.
Return it through Courier Collection:
You may contact our Team within 48hrs of having received the product and request a return (As per the policy mentioned above).We shall arrange for the products to be collected from the delivery address and shall process the return subject to receipt of the products at our end in unused condition and in its original packaging along with the invoice, failing which return may not be possible.
Email us at firstname.lastname@example.org or call our contact center at 011-40367899 in case of any assistance.